THE FIX Retinoid Cream, with a single cotton tip applicator resting against the cap, on an off-white background



How long will it take for my acne to clear?

Clearing times will vary depending on several factors. For those who come into our clinic and receive bi-monthly acne treatments, most will clear in approximately 90 days. For non-clinic clients who use the entire Seven:Thirty skincare kit and are compliant with the dietary guidelines, most will clear within 90 to 180 days.

What should I do if my acne isn’t clearing, or my skin is feeling irritated?

Discontinue use and consult your skincare professional or doctor.

Do I need to make changes to my diet to improve my skin?

Yes, diet can be a significant barrier to clearing your skin. Foods such as dairy, soy, peanuts, processed carbohydrates, and sugar will slow down—if not completely halt—the clearing process.

Can I continue to use some of my existing skincare products while using Seven:Thirty products for my acne-prone skin?

We don’t recommend it. All it takes is one pore-clogging ingredient to impede the clearing process. Each product in the acne kit is designed to work in synchronicity for the best possible results.

When will my skin no longer be prone to acne?

Most people who experience consistent breakouts have an inherited genetic trait that causes them to be prone to acne. As you age, your hormones will naturally become more balanced and your acne will improve, but we don’t know when that will happen. For some, their skin naturally improves in their 20s and 30s. For others, it may not happen until their 40s.

Should I take antibiotics to clear my acne?

It’s not recommended to use antibiotics as a long-term acne treatment due to the risk of antibiotic resistance as well as causing gut/flora issues. Antibiotics are a temporary fix that addresses the bacteria and inflammation but will not correct the hormonal imbalance that triggers breakouts.

How do I choose makeup that is non-pore clogging for my acne-prone skin

It’s important to check the ingredients before making a purchase. There are a myriad of well-intentioned beauty bloggers promoting acne-safe makeup that is in fact very pore-clogging. Never take a recommendation at face value. Check the ingredients against our list of pore-clogging ingredients: Download PDF. 

What skincare products can I use once my skin is clear?

We call this going into maintenance mode. The good news is the Seven:Thirty skincare products that have cleared your skin will help keep your skin clear as long as you adhere to the suggested diet and lifestyle changes.


Currently, we only ship within the United States.

Order Policy:
Before finalizing your order at checkout, you can view the contents in your shopping basket, the total amount, and shipping address. Once your order is placed, it cannot be modified or canceled.

Shipping Policy:

  • All orders of $100 or more receive FREE shipping.
  • All orders of $100 or less pay a $8.00 flat rate fee.
  • Online orders are fulfilled Monday-Friday, excluding major holidays.
  • In addition to shipping times, please allow 1-2 days for processing.
  • Online orders are shipped USPS Priority Mail. Please allow 3-7 business days for delivery.
  • Confirmation with tracking information will be emailed once your order has been shipped. Estimated delivery begins when your order ship.
  • Shipping rates may change at any time due to carrier rate increases.
  • Alaska and Hawaii shipping times may take longer.

Return Policy:
A full refund will be given if returned within 14 days. Returns must be postmarked before the 14-day mark. Seven:Thirty products must be at least 75% full. To make a return, please contact us via e-mail at to receive a return authorization number. Please allow 2-3 business days for us to process after we receive your return.

Questions or concerns about your order:

We require 48 hours’ advanced notice if you need to cancel or reschedule your appointment. A fee equal to the cost of the full-service will be charged to the credit card you have on file.

Contact: or call 510.665.5544